Refund policy
Return Policy
At Make Me Élégant, we pride ourselves on the quality and craftsmanship of our products. We understand that sometimes a product may not meet your expectations. If you are not completely satisfied with your purchase, here are the details for returning an item:
Return Eligibility
You are eligible for a return within 14 days of your delivery date. To qualify for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original, undamaged packaging.
- Internal packaging and wrapping must also be intact and undamaged.
- Free from scratches, marks, or any signs of use.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used or altered.
- Items where the packaging, internal wrapping, or accessories are damaged or missing.
Steps to Initiate a Return
- Contact Us: Reach out to our customer service team to initiate a return. Please include your order number, the item(s) you are returning, and the reason for the return.
- Photos: We'll ask you to send us some pictures for each item of the gift box including the internal wapping.
- Return Approval: Wait for return approval and instructions from our customer service team. Do not send your item back without approval, as it may affect your eligibility for a return.
- Packaging the Item: Carefully repackage the item in its original packaging, ensuring that all internal wrapping and accessories are included and undamaged.
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Shipping: Ship the item back to us at the address provided by our customer service. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.